Returns Policy

UNCIE Returns

We of course want your shopping experience with Uncie to be a happy one and we are confident that you will absolutely love your order! If we send you an item that is damaged or different than stated on our website then please contact us within 14 days for a refund or exchange, the item must be unworn to qualify for an exchange or refund.

If you have changed your mind before the item has been created we are happy to offer a full refund. If your fulfillment status shows your order is in production, we can no longer cancel the order.

In the unlikely event that your item should arrive damaged, you will first need to return the item before we can send a replacement (we will reimburse you for the cost you incur when returning the item).

For any returns made that are not through the fault of Uncie the customer is responsible for the cost of returning the item. Proof of postage is highly recommended (this can be obtained at a post office counter for free, but does not include tracking) as refunds or exchanges will not be given until the product has been received by us.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us using the contact page on our website.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.